Bill Pay will be down for planned maintenance starting Friday, Feb. 26, at 7 pm and will return on Monday, March 1, by 3 pm for Online Banking and Tuesday, March 2, by 3 pm for Mobile Banking.
National Bank and Trust will be launching an enhanced, online Bill Pay. Our new system will include features that will make this valuable tool even better, including:
In order to roll out the upgrade, we’ll need to temporarily turn off our current Bill Pay for a short period of time. Starting Friday, Feb. 26 at 7 pm the system will be offline and will return on Monday, March 1 by 3 pm for Online Banking and Tuesday, March 2 by 3 pm for Mobile Banking.
If you are currently using our Bill Pay service, please make any changes prior to this time period. If you have questions, please contact our Accounting Department at
979-968-4555 to assist you.
In the meantime – WE RECOMMEND YOU DO THE FOLLOWING:
1. Note the dates of the system upgrade
2. Starting March 1, 2021, you will see the funds debited from your account the next day after the ‘Send On’ date you select, which is the date the payment is scheduled to be mailed out.
You will no longer select the ‘deliver by’ date when scheduling payments. The new system will ask you what day you want to ‘send’ your payment.
Q. WILL MY PAYMENTS STILL PROCESS DURING THE UPGRADE?
A. Yes. During the upgrade window, your payments are still expected to process as normal.
Q. WILL RECURRING OR AUTOMATED PAYMENT CONVERT?
A. Although we are anticipating that your recurring payments will convert, we recommend taking a moment once the system comes back online to confirm they have loaded correctly.
Q. WILL I BE ABLE TO SEE MY PAYMENT HISTORY?
A. We anticipate a smooth upgrade, and our goal is to have as little inconvenience as possible as we move to the new Bill Pay system. For an extended list of frequently asked questions visit www.nbt-texas.com. As always, if you have any questions or concerns about what is happening at NBT, please feel free to contact us at
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